Before Your First Withdrawal
You can withdraw your winnings through various banking options listed in the casino cashier. Withdrawals are processed within 72 business hours and they are processed on business days only. Simply visit the casino cashier and follow the step-by-step guide to making a withdrawal!
How do I complete the account verification?
To complete your account verification, you will need to confirm the personal details registered to your Uptown Pokies account.
Our automated online verification system will guide you through the process and ask you to provide the following:
1. A colour copy of a valid government-issued photo ID, such as:
- Passport
- National ID, front and back
- Driver’s license, front and back
2. A clear selfie
3. Proof of address issued within the last 90 days, such as:
- Utility bill
- Bank statement
All documents must be clear, legible, valid, and show all four corners. Please allow 3 to 5 full business days for processing.
Additional verification documents
If additional verification is deemed necessary, our Verification Team may ask you to provide additional documentation. This may include:
- Photos of the front and back of a bank card
- Screenshots of an eWallet or cryptocurrency wallet showing the registered account information
- A clear photo of you holding your government-issued photo ID next to your face
- Any other documentation required to complete the verification process
After you submit your documents
You will be notified by email once the verification review has been completed. If further information or documentation is required, the Verification Team will contact you with instructions.
Account verification is generally completed once. However, documents must remain valid, and updated copies may be requested if previously submitted documents expire before a future withdrawal.